Yarra Valley Lodge, Chirnside Park, Victoria, Australia
07 - 08 May, 2019

Silvio Giorgio

General Manager Data Science
Australia Post

9:00 AM Helping The Business Act On The Insight You Give Them

Established only a few years ago, Australia Post’s Data Science capability has moved quickly from zero to hero in a short amount of time. Overcoming the initial challenges of establishing credibility and generating demand, the challenge they are now working on is getting people to act on the insight provided, particularly given that most are overwhelmed by the amount of data they are dealing with. With that in mind, Silvio will share:

  • Key success strategies focused on addressing human behavior in the business
  • How the move to predictive and prescriptive analytics is solving for action in the business
  • How Dexter, their AI-Databot is helping improve service performance and customer experience